Customer Success Specialist

Job Description

We are looking for a Customer Success Specialist who will ensure our customers and channel partners get maximum value from ICM Connect’s portfolio. You’ll help them onboard, succeed, and grow with Turkish cybersecurity solutions in competitive markets.

Job Responsibilities

• Guide onboarding for new partners and customers
• Monitor adoption and success metrics
• Collect feedback and coordinate with product and vendor teams
• Ensure renewal and expansion opportunities are captured proactively

Career Growth at ICM

• Step into Customer Success Management
• Lead enablement programs or become a product champion
• Make a measurable impact on regional partner satisfaction

Work-Life Balance

• Structured workflow with smart prioritization
• Room for experimentation and continuous learning
• Balance between operational excellence and human connection